Background and Objectives

A leading multinational consumer electronics retailer, headquartered in Richfield, Minnesota, operates a crucial partner portal to streamline interactions with various partners, including logistics providers, merchandisers, and service vendors. This portal is essential for managing inventory levels, vendor pricing, coordinating promotions, and ensuring efficient logistics and store management. A well-functioning partner portal is vital for this retailer to maintain smooth operations and strong relationships with its partners.

Challenge

However, the retailer faced significant challenges with its partner portal. The portal experienced performance issues, slow load times, and broken functionalities, which hindered efficient communication and operations with their partners. Additionally, the portal was running on an older version of Liferay, which was soon to be sunset, necessitating an urgent upgrade to maintain security and meet performance requirements.

Veriday Makes Instant Impact

Veriday, recognized as the premier Liferay partner, was initially engaged by the retailer to provide Liferay training for their internal staff. During this training, Veriday identified several easy-to-fix problems and quickly resolved some immediate issues. Impressed by Veriday’s expertise and proactive approach, the retailer extended the engagement, turning it into a comprehensive project to audit, stabilize, and enhance their partner portal.

Results

Performance Optimization: Improved site speed and responsiveness, significantly enhancing the user experience for the retailer’s partners.

Functionality Restoration: Fixed broken front-end UI components and resolved performance issues in custom-developed code, ensuring that all critical features were operating smoothly.

Platform Upgrade: Successfully upgraded the partner portal to the latest version of Liferay, ensuring continued support and access to new features.

Enhanced Reporting and Promotions: Developed new capabilities for business reporting and promotions management, allowing partners to better track product performance and promotional effectiveness.

Streamlined Processes: Replaced manual processes with automated solutions, creating a more unified and efficient experience for all partners interacting with the retailer.

Through Veriday’s intervention, the retailer’s partner portal was transformed into a robust and reliable platform, facilitating better partner interactions and supporting the company’s operational goals.