Challenge

Building a Risk Management Portal.

Toronto Hydro, a Toronto-based utilities company, faced significant challenges with the performance and usability of its legacy platform hosting the website and client portal. The outdated website led to a poor customer experience and did not comply with Canadian Government accessibility standards. During peak times such as storms, the website struggled with high traffic, impacting user access. Additionally, poor search capabilities hindered users from finding critical information efficiently.

Solution

Thinking inside and outside the box

Veriday was selected to work with the utilities company’s development team to deploy a platform to replace the legacy system and build their solutions. Veriday would utilize Liferay as the Digital Experience Platform to build both the website and the customer portal.

Veriday developers worked with developers onsite at the utilities company. The process of development started with educating and training the utilities company developers on Liferay. The blended nature of the team allowed the scope to be altered without any barriers of communication and allowed the project to be developed seamlessly. The site was redesigned to meet industry best practices for the ease of access to the customer.

Result

Long-term success

Liferay was a good fit for the utilities website as it has more customization tools than its competitors as well as its open source integration functionality. The new website performed better than the old and supported a large volume of users during times of high traffic. Another major goal that was achieved is to permit the business units to manage and curate the web site without IT involvement. The site also passed the accessibility audit for AODA compliance and responsiveness.