{"id":40771,"date":"2024-06-25T10:27:18","date_gmt":"2024-06-25T10:27:18","guid":{"rendered":"https:\/\/resources.veriday.com\/?post_type=resources&#038;p=40771"},"modified":"2024-06-25T10:27:18","modified_gmt":"2024-06-25T10:27:18","slug":"transforming-claims-processing-for-sompo-international","status":"publish","type":"resources","link":"https:\/\/resources.veriday.com\/?resources=transforming-claims-processing-for-sompo-international","title":{"rendered":"Transforming Claims Processing for Sompo International"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\"><strong>Challenge:<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Sompo International, a global specialty provider of commercial P&amp;C insurance and reinsurance, faced significant challenges in modernizing their claims processes. The company, formed through the merger of Endurance, Sompo America, and SJNK Europe, required an efficient, user-friendly portal to replace outdated phone and email-based claims processes. Key challenges included:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Outdated Claims Processes:<\/strong> Relied heavily on phone calls and emails, causing inefficiencies.<\/li>\n\n\n\n<li><strong>Lack of Progress:<\/strong> Two previous false starts with consultants resulted in little advancement over a year.<\/li>\n\n\n\n<li><strong>Tight Timelines:<\/strong> Pressure to deliver due to shortened timelines and the need for a foundational platform.<\/li>\n\n\n\n<li><strong>Corporate Merger:<\/strong> Additional brand migration considerations complicated the project.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Solution 1: Customer Claims Portal<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Veriday leveraged the Liferay DXP platform&#8217;s out-of-the-box functionality to quickly deliver the required claims portal within four months. The initial release transformed outdated processes into a fully online system. Features included:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Streamlined Claims Process:<\/strong> Transitioned from phone and email to a digital portal.<\/li>\n\n\n\n<li><strong>Comprehensive Information Access:<\/strong> Users gained access to policy sheets, inspection follow-ups, best practice recommendations, tools, and more.<\/li>\n\n\n\n<li><strong>Versatile User Support:<\/strong> Supported various users, including brokers, B2B organizations, hotels, and financial institutions.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Solution 2: Building on a Strong Foundation<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Once a strong foundational platform was in place, Veriday enabled further enhancements, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Systems Integration:<\/strong> Unified assets from various systems into one platform, improving the user experience.<\/li>\n\n\n\n<li><strong>User Role Expansion:<\/strong> Integrated new user types with personalized asset displays and product-related assets based on group membership\/qualifications.<\/li>\n\n\n\n<li><strong>Continuous Improvement:<\/strong> Each release included 10-20 change requests and backlog items, ensuring the platform&#8217;s adaptability and growth.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Outcome:<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The Risk Management Portal has been a resounding success for Sompo International. Key outcomes included:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Reduced Claim Processing Times:<\/strong> Streamlined processes improved efficiency.<\/li>\n\n\n\n<li><strong>Improved User Adoption:<\/strong> Enhanced user experience increased reliance on the portal.<\/li>\n\n\n\n<li><strong>Higher Client Satisfaction:<\/strong> The client&#8217;s satisfaction with the platform has solidified a long-term partnership with Veriday.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The modernized portal not only improved operational efficiency but also laid a foundation for future growth and integration, aligning with Sompo International&#8217;s vision for a centralized platform for all solutions, assets, and communications.<\/p>\n","protected":false},"featured_media":40772,"template":"","meta":{"_acf_changed":true},"categories":[27],"asset-type":[4],"industry":[24],"class_list":["post-40771","resources","type-resources","status-publish","has-post-thumbnail","hentry","category-case-study","asset-type-case-study","industry-insurance"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Transforming Claims Processing for Sompo International - Veriday Content Library<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Transforming Claims Processing for Sompo International - Veriday Content Library\" \/>\n<meta property=\"og:description\" content=\"Challenge: Sompo International, a global specialty provider of commercial P&amp;C insurance and reinsurance, faced significant challenges in modernizing their claims processes. 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