Challenge:

Sargento, a leading cheese manufacturer in Wisconsin, faced significant issues with their intranet, built on Liferay 7.0. Managed by an underperforming service provider, the intranet suffered from:

• Usability issues
• Limited customization
• Lack of stakeholder engagement
• Performance bottlenecks on a single VM
• Overall dissatisfaction and loss of trust

These challenges prompted Sargento to search for a more reliable partner to modernize their intranet system.

Setting the Stage:

Veriday’s Professional Services (PS) team embarked on a transformative journey with Sargento, a company renowned for high-quality food products and a significant presence in the dairy industry. With over 2,000 employees and multiple plants, the project aimed to modernize their aging intranet system, a critical tool for internal communication and collaboration, to enhance operational efficiency and support continued growth and innovation.

Goal:

The primary goal was to create a scalable, user-friendly intranet platform. Key objectives included:

• Engaging stakeholders to align the solution with their needs
• Redefining the information architecture for a coherent user experience
• Building a responsive intranet that supports customizations
• Reestablishing trust with transparent, high-quality service

Solution:

Veriday implemented a comprehensive approach focusing on stakeholder engagement, planning, and design. Key actions included:

• Stakeholder Engagement and Satisfaction: Veriday worked closely with stakeholders, ensuring their needs were accurately captured and addressed.
• Comprehensive Planning and Design: The team developed detailed wireframes, user journey maps, and an implementation backlog, providing a clear and structured plan for the intranet’s development.
• Improved Performance and Stability: Initial efforts focused on stabilizing the existing environment and enhancing performance, laying a solid foundation for future development.

Outcome:

Veriday’s approach resulted in a modern, efficient, and user-friendly intranet platform for Sargento. Key outcomes included:

• Trust and Transparency: Through detailed planning, clear communication, and consistent engagement, Veriday rebuilt the company’s trust.
• Enhanced Stakeholder Engagement: The solution was aligned with stakeholder needs, ensuring satisfaction and support.
• Improved Operational Efficiency: The new intranet system significantly improved performance and stability, supporting Sargento’s growth and innovation.

Veriday’s dedicated engagement and comprehensive approach successfully transformed Sargento’s intranet, enhancing operational efficiency and supporting the company’s continued success in the dairy industry.